Edge Platform

This section provides solutions to common issues faced in Edge Platform. Try the recommended solutions before you contact Genix Support.

Edge Setup Fails on non-TPM machine

Symptom

dmesg commanda reports that TPM is not available.

Cause

If the host machine is not enabled with TPM 2.0 feature, the setup will be cancelled.

Solution

• Your host machine must have TPM 2.0 hardware capability.

• If the TPM is not enabled by default in your machine, enable TPM manually.

Unable to Acquire TPM Chip

Symptom

Error or empty output is displayed if the TPM is in lockout mode or not acquired by your machine.

Cause

This is caused either if the TPM is already acquired earlier by any other edge setup in the same machine or if the TPM chip is corrupted.

Solution

Restart the Ubuntu machine and clear the TPM acquired by other edge setup or use a new Ubuntu machine where no application has TPM ownership.

Enter the following command to clear the TPM in your machine.

After clearing the TMP, enable TPM manually.

Unable to Pull Docker Images of Modules

Symptom

While installing module the following error message is displayed:

"pulling image failed".

Cause

This is caused either if the container registry details are not added or incorrect registry details are added.

Solution

If no registry details are provided, run genixservicestart.sh in the setup file (under GenixEdgebaseSetup > setup_script folder) and provide required registry details.